PAYMENT METHODS

At Claudio Utensili, you can choose from various payment methods, from traditional options to installment plans.

All available options for your order are displayed during checkout, before purchase confirmation.

Credit or debit card

You can pay directly online using one of the supported cards displayed at checkout.

Once the required data is entered, the payment is authorized through the payment system used by the site.

If successful, the order is confirmed, and you can proceed with the purchase as usual.

For your security, enter your card details exclusively within the Claudio Utensili checkout.

We will never ask you for PINs, CVV/CVCs, or card passwords via email, phone, or WhatsApp.

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PayPal

You can pay for your order using PayPal.

By selecting PayPal at checkout, you will be guided through the payment procedure provided by the service, where you can log in to your account and confirm the transaction.

The availability of any additional methods offered directly by PayPal depends on your account and the provider's terms and conditions.

Once the payment is authorized, you will automatically return to the order confirmation on Claudio Utensili.

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Satispay

You can use Satispay to pay for your online purchases on Claudio Utensili.

Select Satispay from the available payment methods at checkout and follow the instructions shown to authorize the payment through the service.

Once the operation is successfully completed, you will receive order confirmation.

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Klarna

With Klarna, you can access flexible payment solutions directly during checkout, when available.

The actual available methods may depend, among other things, on the order amount, criteria and conditions applied by Klarna, and customer eligibility.

Before confirming payment, you will be able to view directly in the checkout:

• the available method;

• the possible breakdown of the amount;

• the respective due dates;

• the applicable conditions.

Payment approval and management are handled directly by Klarna according to their terms and conditions.

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HeyLight – up to 20 installments

For higher value purchases, you can also choose HeyLight and spread the payment over up to 20 installments, when the option is available for your order.

During the procedure, the available solutions and all related conditions are displayed before confirmation.

The actual number of installments available, any interest or costs, the amounts of individual installments, and due dates are indicated before payment subscription.

The request is subject to the conditions and assessment carried out by the service provider.

Any non-approval of the installment plan is not dependent on Claudio Utensili.

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Bank transfer

You can also choose to pay for your order via bank transfer.

By selecting this method, you will receive the necessary information to make the payment.

We recommend including the order number in the bank transfer description to allow us to more easily associate the payment with your purchase.

Unlike instant payment methods, bank transfers can take a few business days to be credited.

The order is considered paid after the actual receipt of the amount into the account indicated by Claudio Utensili, and the related processing may therefore take longer than an immediate payment.

Accreditation times depend on the banks involved.

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Cash on delivery

Do you prefer to pay when you receive your order?

You can choose cash on delivery directly during checkout.

An additional cost applies for this payment method:

+ €2.90

The surcharge is shown in the order summary before purchase confirmation.

Payment must be made upon delivery of the goods according to the methods indicated by the courier.

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WHEN IS PAYMENT CONFIRMED?

For electronic methods such as card, PayPal, Satispay, Klarna, and HeyLight, order confirmation occurs after the correct authorization of the transaction by the respective payment system.

With bank transfer, however, it is necessary to wait for the actual crediting of the amount.

With cash on delivery, payment is made at the time of delivery.

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INSTALLMENT PAYMENTS

The possibility of paying in installments is managed by the respective providers and not directly by Claudio Utensili.

The acceptance of an installment payment request may depend on various factors and is assessed by the service provider.

Before confirming an installment payment, you will be shown the applicable conditions, including the number of installments, amounts, due dates, and any costs or interest.

We advise you to read this information carefully before confirming.

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SECURE PAYMENTS

Payment security is a priority for Claudio Utensili.

Online payments are made through systems provided by the respective payment providers.

To protect you from possible fraud attempts:

• enter payment details only within the checkout;

• do not disclose PINs, passwords, or card security codes via email, phone, or WhatsApp;

• always verify that you are on the official Claudio Utensili website before making a payment.

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REFUNDS

When an order is refunded, the credit is usually issued using a method compatible with that used for the original payment.

The time it takes for the refund to become actually visible may vary depending on the method used, the payment provider, and the customer's bank.

In the case of installment payments, any refunds and adjustments to installments are managed according to the procedures provided by the respective provider.

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NEED HELP?

If you have doubts about the most suitable payment method for your order or have encountered a problem during checkout, the Claudio Utensili team is at your disposal.

Contact us through the assistance channels indicated on the website, and we will help you complete your purchase.