SHIPPING AND DELIVERY

At Claudio Utensili, we strive to prepare and entrust every order to the courier in the shortest possible time.

We ship throughout Italy and Europe via selected couriers, including SDA, BRT, and GLS.

Preparation and delivery times

For products available in stock, order preparation generally takes:

24/48 working hours

Once the goods are handed over to the courier, average delivery times in Italy are:

24/48 working hours for most mainland locations;
up to 72 working hours for islands and remote locations.

The indicated times are estimated and may vary based on destination, courier, type of goods, and any circumstances not directly controllable by Claudio Utensili.

For shipments to other European countries, delivery times may vary based on the destination.

Products not available in stock

On our website, you can also find products available by order from the supplier.

In these cases, before shipping, it is necessary to wait for the goods to arrive at our warehouse.

The average preparation time is approximately:

5/7 working days

Once available, the order is shipped normally according to the expected delivery times.

Shipping costs

Shipping costs are automatically calculated at checkout primarily based on:

order weight;
shipment volume;
destination.

Before confirming and paying for the order, you will be able to view the applied shipping cost.

Trolleys, wall panels, and bulky products

Particularly heavy or bulky products are prepared and shipped using methods appropriate to their size.

Products such as:

tool trolleys;
equipped wall panels;
hydraulic presses;
machinery and other bulky equipment;

are generally shipped on pallets to protect them during transport.

Times may be slightly different compared to a normal package.

Shipment tracking

When the order is handed over to the courier, we send available information to track the shipment via:

WhatsApp
Email

This way, you can check the delivery status and know when the package is arriving.

Orders consisting of multiple products

If your order includes multiple items and one of them is not immediately available, we generally wait until the entire order is ready before shipping.

When possible, we can also consider a separate shipment.

In these cases, our staff will contact you to agree on the most suitable solution together.

If you are not present at delivery

If the courier does not find anyone at the indicated address, a second attempt is generally made on the next working day.

In case of further failed delivery, the shipment may be placed in storage.

Storage costs are borne by Claudio Utensili.

In case of delivery expressly refused by the recipient, the goods are normally automatically returned to the sender.

Incorrect delivery address

Before confirming the order, always check carefully:

recipient's name;
address;
house number;
postal code;
city;
phone number.

If the communicated address is incorrect or incomplete and the courier is unable to make the delivery, the shipment may go into storage.

In these cases, we generally have 3 days to request release and correct the delivery details.

After this period, without the possibility of unlocking the shipment, the goods may be automatically returned to Claudio Utensili.

If you realize you have entered an incorrect address, contact us immediately on WhatsApp.

What to do if the package arrives damaged

Upon delivery, we recommend always checking the condition of the packaging.

If you notice:

crushed or open boxes;
damaged pallets;
punctured packaging;
tampered tape;
other evident damage;

we recommend you accept the shipment with specific reservation, indicating the visible damage to the courier.

Then contact us as soon as possible via WhatsApp, sending us:

order number;
photographs of the packaging;
photographs of the product;
a brief description of the problem.

Goods damaged during transport

If the product is damaged during transport, we will evaluate the problem together with the customer.

If the product is unusable, we will replace it according to the arrangements made with customer service.

If the damage does not prevent the use of the product and the customer prefers to keep it, we can agree, based on the specific case:

a voucher to be used on a future order;
or an agreed discount.

We ask you not to carry out interventions, repairs, or modifications on the damaged product before contacting us.

Collection at our premises

Direct collection at our premises is also available.

If you wish to use this method, select the available option during purchase or contact us for more information on order preparation.

Cash on delivery payment

It is possible to pay in cash to the courier for orders up to:

€1,000

The cash on delivery service includes a surcharge of €2.90.

For orders with an amount between €500 and €1,000, we require an advance payment of 10% of the order value.

The remaining amount will be paid on delivery.

Orders paid by bank transfer

If you choose bank transfer, the order is processed after the payment is actually credited to our account.

Preparation times therefore start from the confirmation of the credit and not from the moment the bank transfer is made.

Holidays and non-working days

Saturday, Sunday, national holidays, and other public holidays are not counted as normal working days for shipping movements.

During these days, couriers may not carry out collections or transfers of goods.

Consequently, an order placed near holidays may require a few extra days for delivery.

B2B Shipments

The shipping procedures described on this page apply to both orders placed by private customers and orders placed by companies and professionals, unless specific agreements are made for particular supplies.

Do you have a shipping problem?

For any questions regarding preparation, tracking, delivery, or any problems with the courier, we recommend contacting us via WhatsApp.

We prefer this channel because it allows both you and our staff to maintain a written history of the conversation, the information provided, and any updates related to the shipment.

Remember to always provide us with the order number: it will allow us to help you faster.